Cancellation Policy

Cancellation Policy

A1 Bangalore Flowers believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 4 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

If any customer want to cancel any order due to some personal/any other reasons, Then you have to let us know about that 48 hour prior delivery date/time of that particualar order so that we can take the necessary action.

No cancellations are entertained for those products that the A1 Bangalore Flowers marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

A1 Bangalore Flowers does not accept cancellation requests for perishable items like flowers, eatables etc. However, replacement can be made if the product is not available.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policies

To request a refund, simply send us mail at [email protected]  with your purchase details within 2 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue.  If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:

    * a re-send on the next available delivery date; or
    * a full or partial refund (% refund depends on the specific circumstances of the issue).

Typically we will not offer both a refund and a resend.  Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system, and to claim compensation if possible from our courier (as appropriate).  It is important that we are contacted as soon as possible regarding issues.  We need to be informed of any issues within 20 Hours of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 1 day deadline but reserve the right to refuse the options of refunding or resending the order.

In the event that a small item, such as a balloon or vase, should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value.

If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged flowers policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend flowers and to refuse to take orders from customers.  If we make such a decision, we will inform the customer of our decision in writing , via email or over the telephone.  It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.Also if customer have any issues regarding product received then customer has to return the same product in same condtions to ask for refund.